Passwords and Sign-on

1. It's time to change my password.  What do I do?
2. I am a secondary authorizer.  How do I create a new sign-on? (or a Service Bureau sign-on)
3. How do I unlock my agent's sign-on?
4. How do I delete a sign-on that I created?

   PRO-files

1. How do I add a line to my PRO-file?
2. How do I delete a line from a PRO-file?
3. How do I add a SOM and a tab stop to my PRO-file?
   

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   PNR

1. How do I display an Electronic File when the PNR is inactive? VT
2. How do I claim a record from an airline?
3. How do I change ownership of a PNR?
4. How do I copy a PNR?
5. What is the format to store multiple ticket designators in one ATFQ field?
6. What is the format to append a ticket designator to an existing ATFQ field?
7. Can you explain PNR Marriage Logic?
8. What is the format to print an invoice without an invoice number?
9. What is the format to print an itinerary or invoice without Auxiliary Segments?
10. How can I designate arrival time when accessing availability?
11. How do I change my availability settings?
12. How do I access availability with fares?
13. What do I do if I have a suggestion for Apollo?
14. Where can I find a list of lessons in Apollo?
15. How do I display my canned remarks?
16. How can I access the phone numbers for the Help Desk?
17. How do I store two forms of payment using a name select?
18. What is the last day to void a ticket?
19. How do I access Historical fares display?
20. How do I reissue an itinerary?
21. How do I reissue a ticket?

TINS 

1. How do I reset my TINS table?
2. How do I print a TINS report?

E-Tickets

1. How long does an airline Electronic File remain accessible in the system?
2. How do I display what carriers default to electronic ticketing in Apollo?
3. How do I re-issue electronic ticket coupons?
4. How do I re-issue electronic ticket coupons for BSP if I can no longer display them in demand sent?
5. How do I display an Electronic File when the PNR is inactive? VT

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Queues

1. How do I title/name a queue?
2. How do I access the Message and Supervisor queues?
3. How do I exit my Message and Supervisor queues?

     PrivateFares

1. How do I store a fare using PrivateFares with a segment select?
2. How do I store a fare using PrivateFares and a Contract Code?

     Cars

1. How do I sell a car, picking up in one location and dropping off in another?
2. How do I display rules for a rate in CarMaster Availability?
3. How do I sell a car picking it up at a city location?
4. How do I display car types from CAL availability display?
5. How do I modify an existing car reservation for new dates?

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Hotels

1. How do I display RoomMaster availability for two people in the room?
2. How do I sell a hotel room showing a deposit on a credit card?
3. How do I display RoomMaster availability in Canadian dollars?
4. How do I modify an existing hotel reservation to show two people in the room?
5. How do I display the breakdown of a rate change during stay?

Amtrak

1. How do I issue an Amtrak ticket?
2. How do I take ownership of an Amtrak PNR?
3. How do I request city codes for Amtrak?

Leisure Products Including LeisureLink & MergeBack

1. Why doesn't my print button work in LeisureLink?
2. What is the format to display the payment screen in a LeisureShopper PNR?
3. How do I change the name on a LeisureShopper tour booking?
4. What do I do when MergeBack freezes at 100%?
5. I get the error Illegal Function in MergeBack with a booking I made over the phone. How do I correct this?

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       International Fares & Pricing

1. How do I store a child's fare?
2. How do I build a pricing record (HHPR)?
3. How do I add an infant to my existing PNR and store the fare for the infant?
4. How do I store a fare for a senior citizen?
5. How do I price an infant without an existing PNR?
6. How do I store a senior fare for the second name in a PNR  with multiple name fields?
7. What is the format to request an Australian Visa?
8. How do I convert foreign currency into U.S. dollars?

Hardware, Equipment, and Connectivity

     Printers - General

1. How do I load the stock into the Documax ticket printer?
2. How do I load stock into the Facit ticket printer?
3. How do I load the Okidata 320 itinerary/invoice printer?
4. Why doesn't my print button work in LeisureLink? 
5. How do I get a new ribbon for my printer?
6. How do I connect to a Network printer?

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      Tickets

1. How do I issue a ticket in Apollo?
2. How do I reissue a ticket?

Itineraries

1. How do I reissue an itinerary?
2. What is the format to print an itinerary or invoice without Auxiliary Segments?

Linkage

1. How do I link to the printers?

      Documents Not Printing

1. With FocalpointNet, the DPS is not active, and my printers are not printing. What do I do?
2. With FocalpointNet, my newly configured printers on DPS are not printing. What do I do?
3. How do I get my Fileserver printer to print from WordPad?
4. My screen print is not printing. What do I do?
   

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     Focalpoint including FocalpointNet

1. How do I install FocalpointNet?
2. How do I setup GBO MIR to disk, if I'm on Focalpoint 3.5/FocalpointNet?
3. How do I restore my Apollo windows to the original size(s) and position(s)?
4. How do I title my windows with my name?
5. How do I configure my Focalpoint Toolbar?
6. How do I program, change, restore, open and set the default for a Programmable Key?
7. How do I set time clock and date on my computer?
8. How do I connect to a Network printer?
9. How do I copy all my scripts to a disk?
10. How do I clear Error 629 in FocalpointNet VPN?
11. What do I do when I get Host Time Out?
    
    

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  GBO

1. When trying to log into GBO I get the message "Backup is now being processed by another user."  What do I do?
2. How do I setup GBO MIR to disk, if I'm on Focalpoint 3.5/FocalpointNet?
3. How does GBO handle Foreign Exchange transactions?
4. When do I post a positive, and when do I post a negative (-) A/R Invoice? A/P Invoice?
5. I accidentally cleared a cheque from my Bank Reconciliation – how can I void it?
6. I will not have my entries from my accountant until 2-3 months after my year-end. How do I deal with this?
7. On v8.0.x.24, I used the Agent Commission Statement to determine the amount due to my outside agents. What do I use on v8.1.x.8?
8. I sometimes see the message "Error: unexpected end of zip file" while testing my backup. What does this mean?